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Buyer Protection

Escrow is the safest way to buy high value items online. Rather than your money going directly into the seller’s account, it is held by a third-party in an Escrow account until you are happy with your purchase and release the funds.

We’ve developed a new and innovative payment system with our payment partners Assembly, to protect you. You are in control. You can cancel at any time.

We just didn’t feel comfortable with the standard ecommerce arrangements. The International jewellery industry needed something better.

Click the diagram for a larger version

How it works

Step 1. You fall in love with a Jane Magon piece
Step 2. Then transfer funds into an escrow account via credit card or direct tranfer
Step 3. Sign on delivery and take 24 hours to inspect the piece
Step 4. Once you are happy, release the funds

An Escrow service means that you are not reliant on the seller to refund your money, should you be unhappy with your purchase. When you agree to purchase an item, your money is sent into an escrow account. We cannot access it in any way until you release the funds.

Who We Trust

We trust Assembly Payments to handle all our transactions. Assembly Payments are based in Australia, but operate globally. They manage online transactions for some of the worlds largest companies including Gumtree and Airtasker.

Read more about Assembly Payment’s escrow service here

During the establishment of the escrow agreement Assembly Payments will need to know who we both are. There will be time to confirm identifications on both sides of the agreement. Failure to provide ID confirmation or sufficient identification will result in a terminated transaction. This will occur before any funds are transferred.

Inspection Period

We want you to be completely satisfied with your purchase, take 24 hours to inspect the piece to make sure it is exactly what you ordered. You can cancel the order anytime up until that date.

You will know when your jewellery is arriving, so make sure you have someone organised that can help you inspect the piece within the 24 hour period.

Refunds

If you are unhappy with the piece or it is damaged in transit, let us know immediately. We’ll arrange to send it back.

Once we receive and confirm the piece, your funds will be released from Escrow.

See full Refund Policy for more details.

For website, payments or delivery issues or questions, email our support team at [email protected]